Refund policy

7 Day Money Back Guarantee and Refund Policy

At NEOTVPRO.fr, we want to make sure that you are 100% satisfied with your purchase. If you have any technical or commercial questions, do not hesitate to contact us. However, if you feel that the service you purchased is not the best fit for your needs and you have attempted to resolve issues with our support staff, we want to make it right.

Although we'd love to know where things went wrong, or how we can improve, follow the steps below for a full refund within 7 days of your purchase date.

Also, note that we are doing everything we can to process the refund as quickly as possible. But our payment processor or your financial institution may take up to 20 days for the refund to reflect in your bank/card account.

Once you have requested a refund, you may not subscribe to our service at any time in the future.

Refund request

Follow the steps below to send us your refund request:

1- use the contact form to request the refund.
2- use the same email address you use to purchase
our services.

3- indicate your invoice number.

, we want to make sure that you are 100% satisfied with your purchase. If you have any technical or commercial questions, do not hesitate to contact us. However, if you feel that the service you purchased is not the best fit for your needs and you have attempted to resolve issues with our support staff, we want to make it right.

Although we'd love to know where things went wrong, or how we can improve, follow the steps below for a full refund within 7 days of your purchase date.

Also, note that we are doing everything we can to process the refund as quickly as possible. But our payment processor or your financial institution may take up to 7 days for the refund to reflect in your bank/card account.

Once you have requested a refund, you may not subscribe to our service at any time in the future.